Terms of service
Terms of Service — HERA NATURE
Last updated: January 2026
These Terms of Service (“Terms”) govern your use of heranature.com (the “Site”) and any purchases made through our Shopify-powered store.
By visiting our Site or purchasing from us, you agree to be bound by these Terms.
If you do not agree, please do not use our services.
1. General Conditions
HERA NATURE reserves the right to refuse service to anyone for any reason at any time.
You understand that content (excluding payment information) may be transferred across networks.
Payment information is always processed securely through Shopify and authorized payment providers.
2. Products and Services
HERA NATURE offers home and wellness goods, including:
• Candles
• Essential oils
• Bath salts
• Accessories (matches, candle care kits, wood diffusers, and related items)
All products are subject to availability.
We reserve the right to limit quantities, discontinue items, or update product offerings at any time without notice.
We make every effort to display product descriptions accurately, but we cannot guarantee that your screen will reflect exact colors or appearance.
3. Pricing and Order Accuracy
Prices are listed in U.S. dollars unless stated otherwise.
We reserve the right to:
• correct pricing errors
• cancel orders due to inaccuracies
• refuse suspicious or fraudulent transactions
If an order is modified or canceled, we may contact you via email or phone.
4. Billing and Account Information
You agree to provide current, complete, and accurate purchase information, including:
• email address
• billing details
• shipping address
You agree to promptly update your information so we can complete transactions and contact you when needed.
5. Shipping and Delivery
Shipping times are estimates and not guaranteed.
HERA NATURE is not responsible for delays caused by carriers, weather, or other events beyond our control.
Risk of loss transfers to the customer once the order is delivered to the shipping carrier.
6. Returns and Refunds
Returns and refunds are governed by our separate Returns & Refund Policy posted on the Site.
Please review that policy before making a purchase.
7. Intellectual Property
All content on this Site — including:
• logos
• branding
• product designs
• photos
• text
is the property of HERA NATURE and may not be copied, reproduced, or used without written permission.
8. Prohibited Uses
You are prohibited from using the Site:
• for unlawful purposes
• to violate laws or regulations
• to infringe intellectual property rights
• to harass, abuse, or discriminate
• to submit false or misleading information
• to upload viruses or malicious code
• to interfere with the security or operation of the Site
Violation may result in termination of access.
9. Third-Party Links
Certain content may include links to third-party websites.
We are not responsible for the content, policies, or practices of third parties.
Use of third-party services is at your own risk.
10. Disclaimer of Warranties
Our services and products are provided “as is” and “as available.”
We do not guarantee that your use of the Site will be uninterrupted, secure, or error-free.
11. Limitation of Liability
To the maximum extent permitted by law, HERA NATURE shall not be liable for any indirect, incidental, or consequential damages arising from:
• use of the Site
• purchase or use of products
• service interruptions
• shipping delays
• loss of data
Our liability is limited to the amount paid for the product purchased.
12. Indemnification
You agree to indemnify and hold harmless HERA NATURE, Shopify, and our affiliates from any claim arising out of:
• your violation of these Terms
• misuse of our Site
• breach of laws or third-party rights
13. Termination
These Terms remain effective unless terminated by you or by us.
We may terminate or restrict access to the Site if you violate any provision of these Terms.
14. Severability
If any provision of these Terms is determined unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
15. Entire Agreement
These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and HERA NATURE.
They supersede any prior agreements or communications.
16. Governing Law
These Terms are governed by the laws of the United States and the State of Texas.
17. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will be posted on this page with an updated date.
18. Contact Information
For questions about these Terms, contact:
HERA NATURE
Austin, Texas, USA
📩 support@heranature.com