Privacy policy
Last updated: January 2026
This Privacy Policy describes how HERA NATURE (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from heranature.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
• your web browser
• IP address
• time zone
• cookies installed on your device
As you browse, we may also collect information about:
• pages or products you view
• referral sources (how you found our site)
• how you interact with the Site
We refer to this as Device Information.
Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information, including:
• your name
• billing address
• shipping address
• payment information (processed securely through Shopify and payment providers)
• email address
• phone number
We refer to this as Order Information.
Shopify Platform
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Your information is stored through Shopify’s secure systems, including payment processing and order management.
How We Use Your Personal Information
We use the information we collect to:
• fulfill and process your orders
• communicate with you about your purchase
• provide customer support
• screen orders for potential risk or fraud
• improve and optimize our Site performance
We may also use this information to provide you with marketing or product updates, only when consistent with your preferences.
Cookies and Analytics
We use cookies and similar technologies to:
• remember your preferences
• understand how customers browse the Site
• improve our services and user experience
You can disable cookies through your browser settings.
Learn more at: www.allaboutcookies.org
Sharing Your Personal Information
We share personal information with trusted third parties to operate our store, including:
• Shopify, which powers our ecommerce platform
• payment processors
• shipping and fulfillment providers
• analytics services (such as Google Analytics)
We do not sell your personal information.
Your Rights
Depending on your location, you may have the right to:
• access your personal data
• request corrections
• request deletion of your information
To exercise these rights, contact us at:
📩 support@heranature.com
Data Retention
We retain Order Information for our records unless and until you ask us to delete it, except where legally required.
Do Not Track
Please note that we do not alter our Site’s data collection practices when we see a “Do Not Track” signal from your browser.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Contact Us
For more information about our privacy practices or questions, please contact:
HERA NATURE
Austin, Texas, USA
Email: support@heranature.com