Shipping policy

Last updated: January 2026

This Shipping Policy explains how orders are processed and shipped from HERA NATURE.

Shipping Locations

We currently ship within the United States.

Processing Time

Orders are typically processed within 2–5 business days (Monday through Friday), excluding holidays.

Processing times may be extended during peak seasons.

Shipping Carriers

We ship using trusted carriers such as:

Shipping rates and delivery options are calculated at checkout.

Delivery Estimates

Once shipped, delivery usually takes 2–7 business days, depending on your location and carrier service.

Delivery times are estimates and may vary due to carrier delays.

Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Damaged Packages

Candles and glass items are packaged securely.

If your order arrives damaged, please contact us within 48 hours of delivery at:

📩 support@heranature.com

Incorrect Address

Customers are responsible for providing an accurate shipping address.

We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Contact

For shipping questions, please reach out to:

📩 support@heranature.com