Refund policy

Last updated: January 2026

 

Returns

Due to the nature of our products (candles, oils, and home goods), we do not accept returns.

 

Damaged Items

If your order arrives damaged during shipping, we will replace the damaged item at no cost.

Please email a photo and description of the damage to:

📩 support@heranature.com

within 48 hours of delivery.

 

Refunds (if applicable)

Refunds are not offered for returned or used products.

In cases of shipping damage or order errors, we will provide a replacement or store credit when appropriate.

 

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact us at:

📩 support@heranature.com

 

Questions

For any return or refund questions, please reach out to:

📩 support@heranature.com